Frequently Asked Questions
Everything you need to know about your ANNA QUAN experience.
What is your return policy?
We accept returns on full-priced items within 14 days of delivery. Items must be in original condition, unworn, and with all garment tags attached. Please note that sale items are eligible for store credit only unless marked as final sale.
How do I determine my size?
Detailed size guides are available on each product page. Our collections generally follow standard AU sizing. If you are between sizes or need specific garment measurements, please contact our customer care team for personalized advice.
Do you offer international shipping?
Yes, we ship worldwide via DHL Express. Shipping costs and delivery timeframes vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is processed quickly to ensure fast delivery. We are unable to guarantee cancellations or modifications, but please reach out to shop@annaquan.com immediately and we will do our best to assist you.
How should I care for my ANNA QUAN garments?
To maintain the longevity of your pieces, we recommend following the specific care instructions on the internal garment label. Many of our knitwear and tailored pieces are dry clean only, while our cotton shirts may allow for delicate hand washing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free payment options including Afterpay and Klarna for eligible regions.